Steven L. Jacobsen

Work Experience

• Responsible for hosting an On Demand/SaaS web application for over 450 financial institutions
• Provide effective 24X7 operations using a combination of on-call staff and automated system monitoring
• Have consistently exceed production system availability and performance requirements
• Retooled development team and created a new development, testing, and production environment for our web enabled credit analysis software
• Wrote and responded to numerous RFP’s
• Developed IT strategic plans and budgets to align IT with business strategies
• Handled contracts for co-location hosting, outsourced services, telephone and systems maintenance.
• Developed company and IT governance program
• Largely responsible for the company’s successful SAS70 Type I AND II audits
• Managing a staff of 3 in a lean but highly productive environment

• Oversaw the management and support of a global network that supported 1000 users in 42 offices across 38 countries
• Led a project to migrate the corporate network of 500 users from Novell/Token Ring to a Windows NT/Ethernet configuration.
• Led project to develop a PC imagining  and management system that would be deployed to our 42 offices
• Developed Company wide Service Level Agreement
• Implemented an automated help desk system
• Managed a team of 9 including PC technicians, Network Administrators and a Telecommunications Engineer.

• Realigned the MIS strategic plans to meet the goals of the five year business plan
• Developed a direct marketing program for franchises using GIS software, ACT and direct marketing mailing lists
• Performed Network Administrator duties on Novell 3.1 server and thin net network
• Performed technical training for new franchise owners
• Oversaw development of custom application written in Turbo Pascal on Borland Database Engine
• Wrote an RFP to select a consulting company to rewrite our franchise application and develop a central database for company wide statistical reporting
• Managed Staff of 2

• Took over ill-fated project and brought it successfully to conclusion ·        
• Interviewed users and developed application around specific job functions ·        
• Reviewed progress with management and ensured customer requirements were met.

• Liaison between customers, Client Representatives, Installation Technicians, Systems Programmers, and telephone companies to coordinate new system installations
• Developed a work order tracking system database to replace Lotus 123 and paper based system
• Instrumental in moving the Product Support Representative role from administrative to a more technically focused position.

Military Experience

• Configured and installed firewalls using Linux and IPChains
• Built and monitored Intrusion Detection Systems using SNORT
• Performed network scans and vulnerability analysis

• Assigned to Naval Communications Station in Yokosuka Japan
• Performed the duties of Communications Watch Officer, overseeing message center, technical control, transmitter and receiver site operations
  
  

• Assigned to the USS Suribachi AE-21, USS New Jersey BB-62, USS Reuben James FFG-57, and the U.S. Naval Communications Station San Miguel, Republic of the Philippines.
• Setup and monitored voice and data communications over satellite, microwave, point to point and various types of radio circuits.
• Performed point to point communication line diagnostics
• Developed training programs
• Supervised teams of up to 12 people

Community Activities

• Commander of American Legion Post 141 in Glenwood, Iowa ·        
• Served on the board of Deacons and Elders in my local church ·        
• Served as a Youth Sponsor for the High School Youth Group